Instantly access your account information whenever you need it. Free and secure Web-based reporting gives you a broad range of reports and account information 24 hours a day, 7 days a week.Merchants to access their transaction data on demand to view daily and monthly activity reports. The site provides quick access to transaction data, deposits and notification of retrieval requests.

• Deposit Summary
  • Lists the daily deposit to the bank account(s) you specify, including totals by card type and by day.
  • “Bankcard” shows deposits for Visa and MasterCard transactions.
  • Debit and EBT transactions will show as a separate line item.
  • Transactions settled by a third-party appear with the total settlement amount transmitted to that organization on your behalf.

  
  
• Card Fee Summary
  • A detailed analysis of the transaction types processed by location, the exact interchange categories through which they were qualified, and the specific Association charges for those interchange levels.
  • Individual debit fees are broken down by network so you can see exactly how your processing fees are calculated.
  • Fee structures are automatically updated as the Associations or Debit networks modify their pricing or add new interchange categories.

  
  
• Unmatched Return Summary
  • A powerful tool in the fight against internal fraud, this report lists any returns (refunds) processed at a location.
  • Then the tool reviews the past year’s activity at that location looking for the original sale transaction.
  • If it does not find an offsetting transaction on that card number for the refund amount or greater, that card number, terminal, dollar amount and date and time are highlighted for further investigation.
  • If a sale is found but is less that the refund amount, both transactions are displayed – giving you the information to determine if the refund was legitimate or if addition action is required.

  
  
• Transaction Summary
  • Shows breakdowns by card type, debit network, sales/refund counts and amounts. Use this information to
  • Discount Due and Items Fees Due are interchange and assessments or debit network fees collected.

  
  
• Transaction Lookup
  • Provides basic information at a glance about the transactions returned. If you need more detail, simply click on the “Transaction Detail” icon.
• Transaction Lookup - Detail
  • Displays information about a specific transaction, including the authorization amount, interchange category and the date settlement was processed.
  • If a downgrade occurred, there is a hyperlink to the downgrade reason.
• Transaction Lookup – Report Selection
  • Locate specific transactions in response to a customer inquiry, assist in reconciliation or for other purposes.
  • Any of the search fields can be used to narrow results.

   
• Daily Activity
  • Shows transactions at specific locations – available within minutes of the transaction taking place. If your customer has a question about a transaction, you can assist quickly.
• Retrieval Requests
  • Run this report ad hoc or set up an automatic daily query to ensure you have the most time to respond to requests.
  • The report details:
    • A first or second request
    • An original request date
    • How many days are left to respond
    • The date the response has been fulfilled
• Chargeback Summary
  • Sums the chargebacks received over a specific time frame by Reason Code to quickly identify chargebacks received and their cost.
  • The results may suggest additional training or process improvements to reduce your future chargeback exposure.

   
• Chargeback Details
  • Lists any chargebacks received from Visa, MasterCard and Discover.
  • The Disposition, Reason Code, Date of Disposition and amount of the chargeback are displayed along with the original transaction date, location and masked card number.
  • We have personnel specializing in retrieval requests and chargebacks to help you through the process.
  • As with Retrieval Requests, you will continue to receive paper notifications of chargebacks.