Phoenix Card

Contact Us : 1(888)972-4286

Reference Cards

Document Library

NameDescription
DocumentKey loadingProcedure ( For agents)
DocumentKey Custodian Procedure ( For agents)
DocumentBalance ATMATM Closing instruction
Tech help



To See ATM balance on Line:

  • Options must be enabled at the terminal

    Ø        Triton Terminals with Triton Standard software (Status Monitoring option must be Enabled)

    Ø        Tidel (Status Monitoring Field option must be set to Yes)

    Ø        WRG Vision, Fast Cash, Genesis and Phoenix terminals (Status Messaging option must be Enabled)

    Ø        Tranax terminals with Tranax Emulation(Health Message must be Enabled with minimum of 2hrs. interval)

    Ø        Tranax terminals with Triton emulation(Status Monitoring option must be Enabled)

    Ø        Hyosung terminals with Tranax Standard emulation (Health Message must be Enabled with minimum of 2hrs. interval)

    Triton, Tidel and WRG ATM’s, with Status Monitoring ENABLED, send the denomination of the cassettes to the host as well as the number of bills in the dispenser with each transaction.  This enables ATM Assist to be updated after each transaction is complete with the amount of cash left in the ATM.

    Tranax and Hyosung ATM’s only send the number of bills that are in the dispenser, no denomination, on the Health Check Interval (minimum 2 hours).  ATM Assist “assumes” the dispenser is loaded with $20’s, which is how the balance is able to be displayed on ATM Assist


    		•
    Memos
    Before you reprogram any ATM:
     Please make sure you Print Journal report, perform Day and Cassette closes.
    It's your responsibility ( if you loose journal) to pay for any future dispute or money shortage claims.

    -Hyosung & Tranax: clearing NVRAM, downloading software or changing denomination.
    -Triton: Download software.
    -Tidel: performing a cold start.




    ATM Receipt Blank:
    Turn the paper roll around. The shiny side must face the printer cutting head.

    Reject Bin Full: You are not doing cassette close for long time. Please perform both cassette close and day close before 3:00 PM Eastern. Dxxx : Errors start with (D ) are communication errors.

    • D1800 check phone connection, broken wire, bad split, try to reset the modem by powering ATM down and back up. D17xx : noisy phone line, call telephone company to test noi